Your details, kept simple.

Last updated 11 November 2026

This page explains what happens to the details you send us. We keep it short because we collect very little.

Ascendant Horizon Group runs this website. This page covers this website only. We also build and host websites for clients, and those may have their own privacy pages.

What we collect

What you type into the “Get in touch” form:

• your name
• your email address
• what you are getting in touch about, and your message
• your time zone (for example Australia/Brisbane), which your browser sends with the form, so we can see roughly where you are

To limit spam, the form also keeps a scrambled (hashed) version of your connection address for about an hour. It is not saved with your message. Our web host also keeps standard server records, which can include your connection address.

We do not use advertising trackers or analytics on this website.

Why we collect it

Only so we can read your message and reply to you personally.

Where it goes

Your message is emailed to us through Gmail, which is run by Google, and a copy is kept on our web server so nothing is lost. We do not sell your details or share them for marketing.

We may also share your details if the law requires it, for example if a court or a regulator asks us to.

Keeping it safe

The saved copies of messages are kept in a private folder on our web server that is not open to the public. No system is perfectly secure, so please do not send passwords, card numbers or other highly sensitive details through the form.

Storage outside Australia

Hostinger hosts this website and the saved copies of messages. Google handles our email. These companies may store or handle your information outside Australia. Privacy laws in other countries can be different from Australian law. We choose reputable providers and take reasonable care with your details.

How long we keep it

We keep a message for 12 months after our last contact with you, unless we are working together. You can ask us to delete it at any time, and we will delete both the saved copy and our email copy.

Seeing, correcting or deleting your details, or making a complaint

Use the “Get in touch” button on the home page and tell us what you need. We reply to every message within two business days. If you are not happy with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this page

We may update this page from time to time. The date at the top shows when it last changed.